This page presents an introduction to and analysis of the dilemma. It does so through the integration of real-world scenarios and case studies, examination of emerging economy contexts and exploration of the specific business risks posed by the dilemma. It also suggests a range of actions that responsible companies can take in order to manage and mitigate those risks.
The globalisation of many multinational companies' (MNCs) marketing chains means their goods are being sold into an ever-wider spectrum of countries, each with its own political, cultural and human rights context. Whilst this is not necessarily a new phenomenon in itself, MNCs are facing newer challenges in terms of stakeholders (including consumers and investors) increasingly making a link between how these products are used by third parties – and the company itself. This is particularly the case where products are misused to violate human rights. In part, this link is being made due to:
Where such a link is made, the company could face allegations of complicity in the wrongdoing of third parties due to selling them the product in the knowledge that it might be misused to violate human rights. This can present a particular challenge to some MNCs, as many products can potentially be misused to abuse human rights, making it extremely hard to guarantee they will only be used for ‘legitimate' purposes. This challenge is being exacerbated by two key issues linked to corporate expansion into new markets:
To some degree, the ability of companies to prevent the misuse of their products will depend upon the extent to which companies assess the potential impacts of their products, ‘foreseeability' of the risk of misuse – as well as the nature of companies' marketing strategies, which can help to prevent the risk from materialising and/or mitigate it.
This dilemma focuses only on those products for which the risk of misuse is reasonably foreseeable given the three sets of factors that companies should consider under the UN's "Protect, Respect and Remedy" Framework ("the Framework"), to respect all human rights:
With regards to marketing strategies, companies may use a number of means to deliver and distribute their products:
If a company uses direct sales, it can use licence agreements or a sales contract to ensure the legitimate use of its product. Where sales are carried out through ‘third-parties', companies may also use service contracts to commit these third parties to take measures to prevent and/or reduce the risk of product misuse.
Nonetheless, where a company has no restrictions in place regarding the use of their products, they face a higher risk of being perceived as complicit with any human rights abuses committed by the purchaser using their product. Likewise, even if restrictions are in place with the primary purchaser, this will not necessarily ensure that the product is not sold to – and misused – by a secondary purchaser (e.g. in a re-sale context).
In some cases, the type of product and the commercial reality faced by companies may also make it impractical to track the continued use of their products and thus address the problem in an effective way. For example, although knives clearly have the potential to be used for illegitimate purposes, the number in which they are produced, their average value, the wide range of legitimate uses make it all but impossible to place restrictions on relevant value chains or to trace their use.
In some countries, products may be misused as a result of national laws, government policies and social practices – i.e. latent contextual issues that the company has little prospect of changing. Where this is the case, a responsible company may be faced with a difficult choice. It may:
Following the first course of action could imply that companies owe no responsibility for their actions beyond legal liability. The second course of action may be feasible and in line with a company's ethics code, or it may be unrealistic, as it can severely limit the countries and markets in which companies can conduct business. Failure to sell into certain markets could also be ethically wrong if the product in the majority of its use scenarios offers broader human and social benefits when used in the way in which it is intended.
Considering this, the dilemma for a responsible business is how to best ensure that the legitimate products it sells are not used to facilitate human rights violations – particularly given the commercial, political and ethical constraints that they are likely to face in such situations.
In certain cases, companies will not always have a choice as to who they sell to. For example, many products are subject to state export controls for reasons of geopolitics, security and/or human rights. In such cases, human rights violations arising out of the misuse of such products that have been specifically authorised for export arguably places responsibility on the authorising state rather than the company that sells the product. This is especially the case with respect to weaponry and other military equipment, which is often subject to very tight export restrictions. Furthermore, the very nature of weaponry, which can be used both legitimately and illegitimately to inflict serious harm, makes it something of a ‘special case' compared to other products (including non-military products that are otherwise subject to state controls). For these reasons, the trade in arms is excluded from the scope of this dilemma.
Nonetheless, export controls will not necessarily cover all products, and where they do cover a particular product, this will not necessarily be due to the risks it poses to human rights (i.e., it may be controlled for political or other reasons). This being the case, there will be situations where controlled goods are authorised for sale to third parties that do indeed present a risk to human rights.
As a result, this dilemma does cover controlled products that are authorised for sale to potential human rights violators. This is because, in a sense, the ultimate decision making power as to whether to sell to potential human rights violators – or what conditions are imposed on such sales – still lies with the company, allowing latitude for responsible decision making, which is explored in this dilemma.
Some of the most common and relevant examples of product misuse include surveillance technology, policing devices and other security equipment, health products and technology, chemicals (such as fertilisers), information communication technology and dual-use products.
The right to life and security implies positive obligations on states to ensure that all reasonable measures have been taken to protect people from possible security threats. In many cases, protection includes a range of surveillance technologies such as CCTV, phone, email and Internet surveillance. These technologies have entered into (relatively) common usage in a range of locations.
Examples of the misuse of surveillance technologies include the following:
A 2015 report by Human Rights Watch found that Italian spyware firm, Hacking Team, took no actions to investigate reported abuses of its technology by the Ethiopian government. The company, which trained Ethiopian intelligence agents to hack computers, continued to negotiate additional contracts with the authorities despite allegations that its services were being used to repress critics and human rights defenders. The company exclusively sells its services to governments and has been linked to contracts in Turkey, Bahrain, Egypt and Kazakhstan, among others. Many of these governments are reported to use Hacking Team's technology to intercept the communications of human rights activists, non-governmental organisations and journalists.
As with surveillance technology, a range of equipment is necessary for the legitimate provision of security. Nonetheless, such equipment can be misused, resulting in human rights violations.
For example, in a study titled "Europe: From Words to Deeds: Making the EU Ban on the Trade in ‘Tools of Torture' a Reality" carried out in March 2010, Amnesty International and Omega Research Foundation alerted the public to the incidents of selling security equipment for law enforcement and detention by European companies to countries whose police and security forces are known offenders against human rights and have made use of such equipment to inflict torture and other ill-treatment.
Thus, the worrying examples included the sale of electric-shock devices to countries, such as Georgia, Mongolia, Pakistan, Moldova, Senegal, Cameroon, and chemical sprays to countries, such as China and India. This has been done despite evidence (particularly from AI Reports) that the police and security forces in these countries had often used the mentioned products for illegitimate purposes.
Advanced drugs and medical technology, which on the one hand vital for the realisation of the right to health, also have the potential to be used in ways for which they were not intended to undermine a range of human rights. The following are few examples of misuse which are of concern:
In April 2017, West-Ward Pharmaceuticals and Fresenius Kabi USA filed a lawsuit in Arkansas to stop the use of their drugs in executions. The companies, which manufacture potassium chloride and midazolam – two drugs used in the execution process – have stated that they oppose the use of their products in executions of prisoners. Despite policies aimed at preventing their drugs from being used in capital punishment, the medicines were acquired by the state, and used in a series of controversial executions carried out in late April 2017. The state refuses to say how it acquired the drugs, though it is suspected that they were provided by an unauthorised seller in violation of the manufactures' contractual terms.
Information Communication Technologies (ICT) cover a broad range of technologies that can facilitate access to and sharing of information and ideas and make the presentation of information user-friendly. However, when misused, ICT can lead to various human rights violations. This concern was particularly expressed by UNESCO in its Report "Ethical Implications of Emerging Technologies", which looks into the ethical, legal and societal implications of different technological choices.
Examples of the misuse of ICT to restrict human rights include:
Certain chemical products, including those intended for agricultural use, can – if used in illegal or inappropriate ways, result in human rights violations. Although a wide range of chemicals are subject to legal restrictions, this is by no means always the case.
For example, ammonium nitrate fertiliser is used for raising crops. Nonetheless, it can be easily adapted in order to render it explosive. In 2009, globalsecurity.org reported that ammonium nitrate fertiliser is used to make about 95% of bombs in Afghanistan. In 2005 this type of fertiliser was also reported by the National Counter Terrorism Security Office (NaCTSO) of UK to have been used in a number of terrorist bombings, including in Bali in 2002, Oklahoma City in 1995 and New York in 1993.
A range of ostensibly civilian or dual-use products can be used in conflict and security enforcement contexts to violate human rights. Dual-use products are goods, software or technology that can be used for both civil and military applications. Although most developed countries have export controls on certain types of dual-use products, some will not necessarily be subject to any export restrictions (see also Doing business in conflict-affected countries).
Common examples of misuse in this category include:
Examples of the misuse of ostensibly civilian or dual-use items include the following:
An electrical cattle prod is a handheld device commonly used to make cattle or other livestock move by administering a relatively high-voltage, low-current electric shock. However, there have been a number of reports alleging its use as a tool of torture. For example, on 28 April 2009, HRW sent a letter to the attention of the President of the United Arab Emirates, expressing concern about the torture of Mohammed Shah Poor allegedly carried out by a member of the royal family police officials – including the use of an electric cattle prod.
The following examples show the types of challenges that companies may face when selling different products into environments in which human rights violations are common.
A 2015 paper entitled "Missing Girls: Ultrasound Access and Excess Female Mortality," highlights the use of ultrasound technology in India in selective abortions – with reduced numbers of female babies being born. The availability of technology to detect the sex of an unborn baby has reportedly facilitated the practice of female sex-selective abortions. Despite relevant legal protections, prejudice and discrimination against women is common in India. Males are often viewed as wealth earners during their life. By contrast, having a daughter is often seen as a financial burden due to the practice of dowry payments.
An internal document by Cisco engineers entitled "Overview of the Public Security Sector," leaked to reporters on the eve of a US Senate human rights hearing in 2008, revealed that the company's technology has been used in the building of China's ‘Golden Shield' project. The ‘Golden Shield' Project was developed to monitor and screen Internet usage by all Chinese citizens.
The misuse of Cisco's technology puts the company in a difficult position. An internal Cisco presentation showed that the company was aware that one of Golden Shield's stated goals was to "combat ‘Falun Gong' evil religion and other hostilities" (see Dilemma on Freedom of Religion). However, a Cisco statement on the dilemma (contained on its website) refers to the multiple functionality of the technology, which can easily be misused. As Cisco has stated, the functionality of the technology allows for the illegitimate violation of people's rights to privacy, freedom of expression and religion may be the same functionality that allows libraries and corporate network administrators to legitimately block questionable sites. Thus, the company has not admitted to knowingly selling the product to intrude on the rights of Chinese citizens, but rather has implied its misuse by the Ministry of Public Security.
A February 2010 list of the Electronic Frontier Foundation (EFF) entitled ‘Seven "Corporations of Interest" in Selling Surveillance Tools to China' includes Cisco as one of the companies that continued to sell surveillance technology to the Chinese government and related entities. EFF admitted that there was no absolute evidence that the companies on the list were indeed fostering repression in China. However, EFF believed that news reports on the human rights situation in China, as well as some that include admissions of some level of involvement from company officials, gave a sufficient basis to question the company's sales. A June 2017 report by the UN Special Rapporteur on the promotion and protection of the right to freedom of opinion and expression highlights that a case against Cisco is pending before US courts in relation to Golden Shield.
In April 2012, the meeting of the first international drone summit in Washington DC highlighted the concerns of national and international human rights NGOs over the provision by US companies of drones to domestic and foreign state authorities, especially regarding the lack of adequate legal and corporate regulation of their use. Particular focus was placed on Texas-based Vanguard Defence Industries, one of leading companies in the area. Vanguard produces both weaponised and surveillance drones that are known to have been used for anti-narcotics and anti-terrorism operations by authorities in the US, South America and the Middle East.
Several human rights organisations have criticised the use of drones in both military and domestic law enforcement. For example, Washington-based think tank, the Center for International Policy (CIP), along with the American Civil Liberties Union (ACLU), has claimed that US domestic privacy laws are not sufficiently robust and comprehensive to ensure the use of drones in the US in compliance with human rights norms. In April 2012, following a Freedom of Information Act request by the Electronic Frontier Foundation, the US Federal Aviation Administration released data concerning the launching of drones and spy planes from at least 63 locations within the country, raising concerns over the potential for covert surveillance of residential areas.
In February 2011, during protests in Egypt against the rule of President Hosni Mubarak, multinational telecommunications company Vodafone claimed it was ‘forced' by the government to send propagandistic text messages to its users in the country, in support of Mubarak and his government. The messages included calls by the Armed Forces for citizens to "…confront the traitors and criminals and protect our people and honour".
Vodafone, in a statement issued on its website, claimed that the Egyptian government was able to use its emergency powers under the Telecommunications Act to force mobile network providers to disseminate such messages. The company also claimed that it had not written the messages and was unable to engage with the government as to their content. The statement emphasised that all messages sent in this context should be "…transparent and clearly attributable to the originator."
Companies operating in countries that may be deemed to have an oppressive government must be aware of any schemes of legislation which allow authorities to interfere with or manipulate company services in order to repress opposition. In such scenarios, the risk that companies may be then implicated in human rights abuses linked to political repression will likely be increased.
In general, MNCs are relatively unlikely to face primary legal liability for human rights violations arising as a result of misuse of their products. This is due, for example, to:
Where liability can still arise it could be generally one of the two types: civil or tort (for complicity in inflicting damage resulting from a wrongful act) or criminal (where countries recognise the criminal liability of companies, for complicity in the commission of a prohibited crime or an offence).
Where liability is imposed on companies, it can arise under national laws prohibiting the misuse of particular goods, as liability may extend not only to the end user but also to manufacturers and distributors. For example:
Some states have also committed themselves to imposing liability on sellers of products that can be misused to engage in illegal activity as part of their international obligations. For example:
Companies can be found complicit in human rights violations committed by others when they knowingly assist or benefit from the human rights violations. The standard for knowledge could both be an actual knowledge or what a company ‘should have known' under the circumstances.
Most cases of complicity in human rights violations as a result of product misuse are likely to require manufactures and sellers of products to anticipate reasonably foreseeable misuses of their products. The degree of knowledge required from manufacturers and/or sellers is both an actual knowledge and what a manufacturer and/or seller should have known under the circumstances given the country context where the products are sold, the business relationships of the company, and the human rights impact of the product itself.
Allegations of complicity will arguably be stronger when the product misused to inflict human rights violations has a limited number of applications or is not widely circulated (but rather subject to a certain export control or licensing criteria). For example, it would arguably be easier for the company to identify the risk of special security equipment being misused to inflict torture rather than plastic pipes or bottles, which are also commonly used by security officers and prison guards in emerging economies as instruments for torture.
The case of British companies supplying specialist equipment and chemicals to Syria is an example where the risk of product misuse was potentially foreseeable. Recent media reports highlight that chemicals sold to the Syrian government are likely to have been used in the production of nerve agents. Between 2004 and 2010, five British companies were given licences to export chemicals to Syria, some of which could be used to produce sarin - a highly toxic substance which has been used in number of chemical attacks in the country. These licences were subsequently revoked on the grounds that the exported chemicals could be used to manufacture weapons. Although the exports pre-date the conflict in Syria, the case highlights the need for companies to be vigilant about its exports, and conduct adequate due diligence to assess the political situation within importing countries. Simply doing business in countries or places with poor human rights record is not generally considered a strong basis for claims of complicity. This is especially due to the lack of the link of causation between a particular business activity and a certain human rights violation.
However, where the company appears to profit from the misuse of its product – i.e. because its misuse creates a significant sales market– and where the violation of the human rights would not be possible without this product (or at least to such an extent), this may substantiate allegations of company complicity in those violations.
Generally, in most of the cases sellers will have neither control nor influence on the end users or re-sellers. Where business is carried on by means of a contract or a licence, however, there may emerge a relationship of control over the end user or an actor in a distribution chain. Where companies fail to use this control to ensure against the risk of the product misuse by the purchaser or the risk of the intermediary selling it to a controversial user, this could be used to substantiate the allegations of company's complicity in the wrongdoing.
In addition, companies can engage in sales through their agencies or by operating a branch or a sales subsidiary in a country where the products are sold. The control they have over that entity can make allegations of complicity in the wrongful acts of that actor stronger or weaker. This can also increase or decrease the exposure of the parent company to the legal risks created by the actions of its branch or a sales subsidiary.
For example:
In some cases, however, this legal separation can be ignored to allow the liability of the sales subsidiary to pass to the parent company. The criteria applied to allow for the liability to pass in such way are subject to the practices of the national legal system of the home country of the company.
Though rare, legal liability could extend to cover both corporate liability and personal liability of directors/managers of the company. The criteria applied to allow personal liability of directors are subject to the practices of the national legal system of the home country of the company.
For example, UK courts are generally unwilling to allow liability for the acts of a company to pass to managers or directors. However, in cases where the directors personally control the company and induce its tortious acts, and where the company is really the vehicle for the director's personal acts, the separation between the company as an entity and its directors could be ignored to allow personal liability.
In the case of Doe v. Unocal filed under the US Alien Tort Claim Act case, the court noted as a general principle that both corporations and their executive officers can be held responsible for complicity in human rights violations. The suit was initiated by the Burmese villagers against Unocal who alleged that Unocal was complicit in various human rights violations carried out by the Myanmar Military, including forced labour, murder, rape, and torture, in connection with the Yadana gas pipeline project.
Even where companies do not face legal action, allegations of complicity can still expose them to a range of negative impacts.
Risks can be of a short-term nature (e.g. operational disruptions as a result of refusals to continue supplying the products to particular countries or end users due to allegations of their misuse) or cause extended difficulties (e.g. shareholder pressure resulting in the review of the company's strategy or sales policy).
Such risks can include:
A prime example of the risk of legal proceedings spurring bad publicity and consumer boycotts, even when those proceedings are discontinued or get settled out of court, can be found in campaigns launched against US-based company Caterpillar. The company was accused of selling bulldozers to Israel knowing that they were being used to destroy Palestinian homes. According to the report of the Palestinian Center "War Crimes Litigation in U.S. Courts: The Caterpillar Case", these home demolitions were in violation of national and international law. The tort claim against Caterpillar in the United States and later another civil lawsuit, this time against the Israeli Defence Ministry, have attracted attention and caused public outrage. The fact that the US government provided funding for the purchase of Caterpillar bulldozers by Israel pre-empted the jurisdiction of the US court to decide on the merits of the case. The civil lawsuit is still in progress.
Different campaigns have been initiated against the company, including those by the Palestinian Grassroots Anti-Apartheid Wall Campaign and the HRW and AI supported consumer boycott of Caterpillar goods.
Likewise, the case of Cisco's, where it was alleged that the company's software was misused in China to impede the freedom of expression, shows how concern about share value as well as ethical concerns may result in disinvestment by ethical and mainstream investors. Ahead of Cisco System's Annual General Meeting in November 2009, a group of 17 investors representing over 24 million shares (US$580 million) used a shareholder proposal,58 led by Boston Common Asset Management, to urge the company to adequately manage human rights related risks in its operations The move, introduced for a fifth successive year, was partly prompted by the fact that Cisco's general counsel has been called on two occasions to testify before the US Congress to describe the company's alleged role in limiting freedom of expression in China (where it has investments of US$16 billion) and elsewhere.
The UN ‘Protect, Respect and Remedy' Framework for Business and Human Rights provides guidance on how to protect individuals and communities from corporate related human rights harm.
The framework is comprised of three key principles:
The framework states that in addition to complying with national laws businesses have a responsibility, in the context of the countries where they operate, to respect human rights through their own business activities and through their relationships with third parties – such as business partners and entities in their supply chains. To meet this responsibility, the framework notes that businesses should engage in human rights due diligence and specifies the main components of the process:
Policies: Including a human rights policy containing broad commitments, supported by more detailed guidance in specific functional areas
Impact assessment: Including assessments that explicitly reference internationally recognised human rights and are used by companies to avoid potential negative human rights impacts on an ongoing basis
Integration: Including the embedding of respect for human rights throughout a company
Tracking performance: Including regular updates of human rights impact and performance
The Guiding Principles for the Implementation of the UN "Protect, Respect and Remedy" Framework aim to provide "concrete and practical recommendations" about how businesses can operationalise their responsibility to respect human rights. According to the Guiding Principles, the responsibility to respect human rights requires responsible companies to:
The UNGPs apply to all States and to all business enterprises, both transnational and others, regardless of their size, sector, location, ownership and structure.
The UNGPs have experienced widespread uptake and support from both the public and private sectors, and numerous companies have publicly stated their commitment to the Guiding Principles. The UN Guiding Principles Reporting Framework is also used by companies to report on how they respect human rights.
Companies can seek specific guidance on this and other issues relating to international labour standards from the ILO Helpdesk. This aims to help company managers and workers understand the ILO approach to socially responsible labour practices and to assist in the development of good industrial relations.
The UN Global Compact has developed a Self Assessment Tool on Product Stewardship to assist companies in confronting the human rights challenges that may arise in the process of producing and marketing goods. The tool consists of a number of questions that companies are invited to answer to improve existing policies and systems, build staff awareness, engage subsidiaries, suppliers or other stakeholders, improve internal and external reporting. This could guide companies as to the actions to be taken to prevent and/or mitigate the risk of the product misuse.
Actions for responsible business might include:
To prevent or mitigate the risk of product misuse, a company could consider establishing a specific product misuse policy committing the company to, for example:
As an alternative, companies might consider incorporating clauses to deal with product misuse in their pre-existing human rights policy. Any policy aimed at addressing product misuse should be supported by relevant implementation mechanisms to ensure that its provisions are given real effect.
To prevent and/or mitigate the risk of product misuse companies might consider the following set of factors:
Impact of the external environment
Impact of the product
Relationships (business partners, entities in a distribution chain, end users)
Companies can address each of these issues by reviewing the following:
In designing a human rights impact assessment (HRIA), a company may wish to consult existing guidance documents, such as the Guide to Human Rights Impact Assessment and Management, produced by the International Finance Corporation (IFC), UN Global Compact and International Business Leaders Forum. The guide provides companies with a "process to assess their business risks, enhance their due diligence procedures and effectively manage their human rights challenges." It also directs users through different stages of the impact assessment process, including Preparation, Identification, Engagement, Assessment, Mitigation, Management and Evaluation.
Businesses may consider providing special training to sales personnel. By the end of this training, sales personnel should be able to carry out the necessary assessment of the context in which a product is being sold – and have a clear idea of how this should inform the decision to sell.
Know your customer procedures
‘Know your customer' (or ‘know your client') (KYC) procedures can be used to screen potential and existing customers to establish whether they are likely to misuse a product. For example, company data records on a potential or an existing customer could be checked against the reference lists of reputable relevant organisations, like the Dow Jones Watchlist, which helps to screen entities and persons against government sanction lists.
In addition, the company may consider developing its own product tailored list of risk entities or countries based on the results of its due diligence, which will be constantly updated. A company may consider – subject to resources, the level of risk exposure it is prepared to accept, and the diversity of its client base – using a specialised screening software. For example, Datanomic (recently acquired by Oracle), a provider of customer data quality software, offers screening against both commercial and regulatory/government watch lists, sanctions lists and politically exposed person (PEP) databases. Leading diamond company De Beers uses this software for the systematic screening of its supply chain for sanctioned entities to ensure the traceability of diamonds.
Product tracking
Companies might consider employing measures to track the delivery of sold products until they have reached their intended destination or user, where feasible, such as using radio frequency identification (RFID) technology.
This technology enables data exchange from a small wireless device, called an RFID tag, which is equipped with a computer chip and antenna. It could be useful in the area of product tracking to manage supply chain and inventory.
Another way of tracking could be following up with the purchaser via phone calls or email/post correspondence to receive confirmation of the delivery.
Where appropriate, offering routine installation and technical training on how to use the product as part of a sale package would be another (sensitive) means of tracking the final destination of a product.
Keeping detailed records on the sales at all times could be equally useful to track the product.
Terms of sale
Depending upon its particular circumstances, a company may use its terms of sale to maintain a degree of control over the eventual use/distribution of its products.
Where sales are carried out by means of a contract or a licence – or where a company engages actors other than itself in marketing and sales – special contractual provisions can be used to maintain this control.
These clauses can be used, for example, to:
If products are sold via an agency, a branch, or a sales subsidiary of a company, relevant legal agreements may include special clauses to commit them to take all reasonable measures to ensure products do not end up being misused with negative human rights implications. Evidence that such entities have the necessary skills and capacity to carry out due diligence, and to implement different policies and procedures, would be crucial.
Where a company does not have any control or influence over the end user, it may still consider adjusting its sales strategy so that the company has stronger control over actors involved in sales and/or end users. For example, the company may prefer carrying out sales on the basis of a contract/licence or through its own entities rather than untraceable wholesales via intermediaries.
Where sales are facilitated by brokers, companies may find it useful to:
End user monitoring
Ongoing monitoring of end users, where feasible, could help to ensure that they still meet the requirements for the procurement of particular goods. For example, monitoring could be done of the following:
In addition, and where practicable, companies can schedule regular audits to inspect the use of the product on the spot by combining them with visits to service or upgrade equipment.
Companies might consider the establishment of a grievance mechanism to address complaints of misuse. Subject to a company's resources, an officer can be appointed to specifically deal with the issue of product misuse. Subject to the nature of the specific problem (and depending on the degree to which a company has control over third-party sellers and/or end user), remedies could take the form of:
In addition, a telephone ‘hotline' or a complaints box can be supported by companies as mechanisms for receiving grievances.
Companies might consider altering the design of their products to mitigate the risk of misuse, whilst at the same time preserving its ability to be applied for its intended use. For example, the shutter noise of the camera applications in iPhone 3G phones sold in Japan has been designed so that they cannot be muted. This was done in order to ensure that users could not take sexually intrusive pictures of others without the subjects of such pictures being aware of it.
For the purposes of this dilemma, product misuse is defined as the use of a product for a purpose other than its intended application and that leads to human rights violations.
This is different from the issue of product liability. The latter is the area of law in which manufacturers, distributors, suppliers, retailers and others who make products available to the public are held responsible for the injuries those products cause in the process of their intended (or reasonably foreseeable) use. This is usually due to one of three main reasons: a manufacturing defect, a design defect, or a failure to warn about non-obvious dangers that could arise out of the use of the product.
This dilemma does not cover products that are specifically designed to bring about human rights violations. Nor does it cover situations where the damage done with the use of these products is due to a manufacturing or a design defect – or a failure to warn about the dangers of using it. Instead, it is the functionality inherent in many products that allows their application beyond their intended use, and which is sometimes used by some purchasers to impede human rights. The harm done through the product misuse is usually to third parties and is intentional. This is in contrast to product liability, where the harm is usually sustained by the purchasers/end users themselves or done to third parties with no such intention.
The following examples aim to set out some of the types of products that pose particular risks of misuse by end users:
The positive actions expected of states to protect the rights to life and security can justify the lawful surveillance of certain activities or certain people, like terrorist suspects for example, by public authorities – as well as the procurement of the required technology for these purposes. In a June 2017 report, the UN Special Rapporteur on the promotion and protection of the right to freedom of opinion and expression noted that states drive most surveillance, often relying on the assistance of private actors. However, when surveillance technology is misused it can impede on particularly, the rights to privacy, and freedom of opinion and expression that are protected under international law. Depending on the circumstances of each case the illegitimate use of the equipment could further impact on the right to respect for family life, home and correspondence. And if followed by arrests and detentions, it can lead to further violations of the right to liberty.
Though the right to hold opinions cannot be restricted in any circumstance, the rights to privacy and freedom of expression are not absolute: derogations from those rights are allowed in cases of public emergency and to the extent strictly necessary under the circumstances. The right to freedom of expression does not extend to cover propaganda for war and advocacy of national, racial and religious hatred, where it constitutes incitement to discrimination, hostility or violence. These rights are also subject to certain other limitations, which shall be:
Among the aims listed by different international instruments with regards to the freedom of expression are the following:
The HRC Draft General Comment No. 34 clarifies the limits of justified restrictions to the right to freedom of expression for aims set out above. For instance, it is not generally appropriate for laws intended to protect national security interest to impose restrictions on the release of, or access to commercial, banking and scientific information. This may in fact be attempted at by states under the pretext of protecting national security.
Where the first two criteria are met, the fact that the aim (when one of the list) could have been achieved by less extraneous measures, will still lead to finding of the violation of the right.
The Human Rights Committee has further clarified that although reservations to freedom of expression are allowed in certain cases, a general reservation to this right would be incompatible with the object and purpose of the ICCPR. In addition, reservations to this right cannot take any form.
As shown above, the rights to life and security impose certain positive obligations on the state. The availability and procurement of legal policing devices and security implements can be incidental to these purposes and thus sales of such products can be justified under international human rights law. However, the absolute prohibition on torture, which applies in all circumstances and to all states and allows no derogations, means that law enforcement equipment should never be used for inflicting torture.
Companies need to consider this, including in cases where a loophole in the export control rules (e.g. a vague definition of a ‘torture equipment or product') or their weak enforcement would not prevent the sale of particular goods to the end user who is most likely to use them to inflict torture.
Health products can facilitate the fulfilment of the right to health. However, their misuse can lead to violations of various human rights, including the right to be free from torture. As discussed above, this right to be free from torture is absolute and allows no derogations or limitations. As a result, this will arguably require a company producing certain health products to carry out intensive due diligence in order to prevent the risk of its product being misused to inflict torture.
Misuse of certain health technology, like ultra-sound, can also impede on the right to be free from discrimination on basis of sex. Non-discrimination rules are laid down and elaborated in various international documents on human rights. If companies fail to take reasonable measures against the misuse of technology that facilitates sex-selective abortions, they may be considered complicit in violations of the right of non-discrimination.
The availability of civilian goods can equally facilitate the fulfilment of various human rights. For example, heavy engineering equipment can be instrumental in the promotion of the right to adequate housing. However, the misuse of such equipment can also be used to undermine human rights – including the right to property and the right to life. The example of the misuse of Caterpillar's D-9 bulldozers by the Israeli military (see above) provides an example of this.
Although the rights to life and property are protected under international human rights law, they are not absolute. Restrictions on and derogations from these rights are allowed in certain circumstances.
In times of war, the rights to life and property are specifically protected under international humanitarian law. The pre-emptive or indiscriminate destruction of homes, based solely on their location, and where these actions are not required by military necessity, are not justified under international humanitarian law. In addition, international humanitarian law strictly prohibits intentional attacks on civilians.
Advanced ICT technology can facilitate the right to freedom of expression by easing the process of seeking, receiving and imparting information. However, other human rights may be negatively affected in the same process.
The example of encryption technology (see above) brings to light potential infringements of the right of a child to be protected against sexual exploitation that misuse of this technology can lead to. This right of a child is firmly enshrined under international human rights law and allows no derogations.
As the breach of this right is not possible or at least to such an extent without the mentioned software, manufacturers and/or sellers may be asked to engage in an intensive due diligence to ensure that the technology is used for legal and legitimate purposes.
There are no binding international instruments that oblige companies to protect persons against product misuse per se. Nonetheless, there is a range of international human rights standards that are of potential relevance to this dilemma, including those relating to:
Right to life (UDHR, Article 3 and ICCPR, Article 6): In very serious cases, products can be misused (both in a military and non-military context) to kill or facilitate killings. For example, where communication products enable rebel groups to carry out military campaigns more effectively, they are arguably playing an (indirect) role in undermining this right.
Right to privacy (UDHR, Article 12 and ICCPR, Article 17): In some cases, products can be misused to track peoples' whereabouts, interfere with the privacy of their homes or correspondence even when this is not prompted by the requirements of the job and/or security measures. For example, where tracking technology enables employers to follow employees' every step or where surveillance technology is used to spy on citizens for reasons other than the security concerns, the misuse could give rise to violations of the right to privacy.
Right to freedom of expression (UDHR, Article 19 and ICCPR, Article 19): In countries with oppressive regimes products can be misused to suppress the expression of views and opinions that are not aligned with official ideologies or policy. For example, both surveillance and ICT technology can be used to block broadcasts, articles or other communications – or to block access to information in general.
Right to be free from torture (UNDH, Article 5 and ICCPR, Article 7): In very serious cases, products can be misused to inflict excess pain on people with the purpose of extracting information or simply to punish them. For example, where the policing and security equipment are misused to achieve these aims they are directly undermining this right.
Right to freedom of association (UDHR, Article 20 and ICCPR, Article 22): In countries with oppressive regimes, certain products, such as surveillance or ICT technology, can assist in the identification of people with views different from that of the ruling party. As a result, it can equally undermine the abilities of the activists to meet, communicate and organise as a group.
Right to liberty and freedom from arbitrary arrest (UDHR, Articles 3 and 9 and ICCPR, Article 9): Similarly, in countries with zero or low tolerance to political views other than that of the government, active members of opposition parties may be subject to arrest in order to minimise their chances of spreading their views. In certain cases, electronic surveillance equipment can be misused in order to identify those political activists who the government wishes to detain.
@TalkHumanRights / @globalcompact
Website: By Verisk Maplecroft in partnership with the United Nations Global Compact